Question 1

What does FieldRobin do?

Accepted Answer

FieldRobin helps home service businesses manage customers, jobs, schedules, estimates, invoices, payments, and follow-up in one workspace.

Question 2

Is FieldRobin a field service management app?

Accepted Answer

Yes. FieldRobin combines job and customer records, scheduling, estimates, invoicing, and payments. Review requests and follow-up stay connected to those records.

Question 3

Is FieldRobin only for review management?

Accepted Answer

No. It also includes job management, scheduling, invoicing, website chat, website forms, and AI tools.

Question 4

Can I add chat or a form to my website?

Accepted Answer

Yes. Customer Chat adds a website widget for visitor questions and service requests. Website Forms collect details in an embedded form. Chat can answer from sources you approve when AI replies are on. Forms collect requests; they do not confirm appointments.

Question 5

What happens when someone submits a Website Form?

Accepted Answer

A submission can create a service request, a lead with a service request, or an unconfirmed job. Your team reviews it and arranges a time. Website Forms do not confirm appointments.

Question 6

Can I use FieldRobin on my phone?

Accepted Answer

Yes. Use FieldRobin from your phone's browser. Create your account and manage your subscription on the web.

Question 7

Do AI features send messages automatically?

Accepted Answer

Customer Chat can send AI replies when you enable it and approve its information sources. AI agent tasks that need review wait in the approval queue before a message is sent or a record changes.

Question 8

How are Ask AI, AI agents, and Customer Chat different?

Accepted Answer

Ask AI answers signed-in team members' questions about records they can access. AI agents run a task you choose and show proposed actions for review. Customer Chat serves website visitors and can answer from approved sources when enabled.

Question 9

What if an AI draft is wrong?

Accepted Answer

Check the source and edit or reject a proposed action before approving it. You can turn off website AI replies at any time.

Question 10

Are agent actions logged?

Accepted Answer

Yes. Agent runs and step outcomes are logged so actions are auditable and issues can be investigated quickly.

Question 11

Do you offer a free plan?

Accepted Answer

Yes. Free includes jobs, customers, and invoices within plan limits. Pro adds SMS, higher limits, and AI tools. Team adds team access, branding, and phone support.

Question 12

How many Customer Chat AI replies are included?

Accepted Answer

Pro and Team include 500 completed Customer Chat AI replies per business, per billing period. If you use them, add 500 more for $29/month or wait for the allowance to reset. This is separate from Ask AI credits. Visitor messages, human replies, and service requests stay available while AI replies are paused.

Question 13

How does billing work?

Accepted Answer

Paid plans are purchased on the web only. FieldRobin bills you directly through our payment provider (Stripe). We do not sell subscriptions through the Apple App Store at this time.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. Cancel from Settings on the web (Workspace → Settings → billing). You keep access through the end of your current billing period. Because subscriptions are web-only, you do not manage billing through Apple device settings.

Question 15

Do you sell my data?

Accepted Answer

No. We do not sell personal information. We process data to provide and secure the service.

Question 16

Can I delete my account?

Accepted Answer

Yes. You can delete your account directly from Settings in the app (Workspace → Settings). That permanently removes your login and associated data. We may retain limited information where the law requires it, as described in our Privacy Policy.

Question 17

Why do mobile permissions matter?

Accepted Answer

Mobile permissions (like camera, microphone, photos, or notifications) are optional feature permissions. We request them only when needed for a feature you choose to use.

FAQ

Product

AI

Billing

Privacy & security

FAQ

Product

AI

Billing

Privacy & security