Field Service Cash Collection Metrics
Track the field service cash collection measures that show when completed work becomes paid money.
Direct answer
Field service cash collection measures how quickly completed work becomes paid money. Track invoice timing, due dates, payment status, and follow-up results.
Start with four measures
Use measures that point to a process decision.
- Completion-to-invoice time: invoice date minus job completion date.
- Days to payment: payment date minus invoice date.
- Overdue rate: overdue invoices divided by open invoices.
- Reminder success: paid invoices after a reminder divided by reminders sent.
Use metrics to find the delay
Review the full path from completed work to payment.
Steps
- List completed jobs and their invoice dates.
- Group delays by job, customer, or payment step.
- Fix the earliest repeated delay.
- Test one change, such as faster invoice delivery.
- Review the result each week.
Do not reward bad speed
A fast invoice is not useful if it has the wrong scope or amount. Check the closeout record before you measure speed. Keep disputes and corrections visible.
FAQ
What is the first cash collection metric to track?
Start with completion-to-invoice time. If the invoice waits for days after the work is done, later payment reminders cannot fix the first delay.
What is a good days-to-payment target?
The target depends on your terms, customers, and service type. Compare your current result with your own past result and reduce avoidable delay first.