Question 1

What does FieldRobin do?

Accepted Answer

FieldRobin is field service management software for home service businesses. Run jobs, customers, scheduling, invoicing, Google reviews, follow-ups, and AI automation in one app — built for owner-operators and small crews.

Question 2

Is FieldRobin a field service management app?

Accepted Answer

Yes. FieldRobin is a full FSM platform for home service businesses — jobs, customers, scheduling, invoicing, and payments are the foundation. Google review requests, referrals, reactivation, and AI follow-up run from the same job records.

Question 3

Is FieldRobin only for Google reviews?

Accepted Answer

No. Review management is built into the workflow, not a separate product. You can run your whole shop — schedule work, manage customers, send invoices, and automate follow-ups — with Google review requests as one step after a completed job.

Question 4

Can I use FieldRobin on iPhone and Android?

Accepted Answer

Yes. You can use FieldRobin in your mobile browser, and signed-in users can use our iOS and Android apps for field work. Creating an account and managing your subscription are web-only today—there is no sign-up or paid plan purchase in the mobile apps.

Question 5

Do AI features send messages automatically?

Accepted Answer

Customer-visible actions are approval-first by default. You review, edit, approve, or reject drafts before anything is sent. You control what runs and when.

Question 6

What if an AI draft is wrong?

Accepted Answer

You stay in control. AI outputs are suggestions, and you can edit, reject, or disable automations at any time.

Question 7

Are agent actions logged?

Accepted Answer

Yes. Agent runs and step outcomes are logged so actions are auditable and issues can be investigated quickly.

Question 8

Do you offer a free plan?

Accepted Answer

Yes. Free is available separately for Google review requests, jobs, customers, and invoices with usage limits. Starter, Advanced, and Growth unlock more automation, higher limits, and team features.

Question 9

How does billing work?

Accepted Answer

Paid plans are purchased on the web only. FieldRobin bills you directly through our payment provider (Stripe). We do not sell subscriptions through the Apple App Store or Google Play at this time.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. Cancel from Settings on the web (Workspace → Settings → billing). You keep access through the end of your current billing period. Because subscriptions are web-only, you do not manage billing through Apple or Google device settings.

Question 11

Do you sell my data?

Accepted Answer

No. We do not sell personal information. We process data to provide and secure the service.

Question 12

Can I delete my account?

Accepted Answer

Yes. You can delete your account directly from Settings in the app (Workspace → Settings). That permanently removes your login and associated data. We may retain limited information where the law requires it, as described in our Privacy Policy.

Question 13

Why do mobile permissions matter?

Accepted Answer

Mobile permissions (like camera, microphone, photos, or notifications) are optional feature permissions. We request them only when needed for a feature you choose to use.

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