Visitors may leave while they wait
A customer with a question may move on before your team can get back to them.
Customer chat
Put an AI customer agent on your website.
AI answers common visitor questions from information you approve. Visitors can send a service request in the chat, and your team can continue the same conversation in FieldRobin.
- AI replies from approved business information
- Visitors can send service requests
- Your team can take over in FieldRobin
The missed moment
Website chats should lead somewhere.
Help visitors get an answer, ask for service, and reach the people doing the work.
A form cannot answer the next question
Chat lets visitors ask about your services before they decide whether to send a request.
Website conversations need follow-through
Keep the original chat and submitted service details together for your team to review.
The conversation continues in FieldRobin
The AI starts the conversation. Your team can take it from there.
See what the visitor asked, review the service request, and keep answers tied to information your business approves.
Your inbox
Reply in the same conversation
See the visitor's question and the AI's answer, then reply directly from FieldRobin.
Business information
Keep AI answers grounded
Use FAQs and reviewed website pages you approve. If a source cannot support an answer, the AI can say it does not know.
Service requests
Turn a chat into a request your team can review
Contact details, the service need, address, and a preferred window arrive together for your team to review and follow up on.
Install
Add chat to your website
Approve your website, then copy one snippet into your site to add the chat widget.
Availability
Choose chat hours
Use your business hours or keep chat available all the time. Outside those hours, visitors can still send a service request and AI can answer when enabled.
How it works
From visitor question to team follow-up.
A visitor asks about a service
They start a conversation in Customer Chat on your website.
AI answers from your approved information
The agent replies to supported questions. Visitors can also describe the work and send a service request.
Your team follows up
Review the request, reply in the same conversation, and confirm next steps directly with the customer.
Works with FieldRobin
From website question to work your team can manage.
Review a service request, reply in the same thread, then manage the customer and any work you agree to take on. Chat does not book or confirm a visit.
Customers
- Full visit and invoice history
- Multiple service addresses
- Notes that persist
Context on every knock
Learn moreJobs board
- Today, upcoming, and completed in one view
- Notes and photos on every ticket
- Invoice and review from the same job
Center of the workflow
Learn moreScheduling
- Calendar and board stay in sync
- Reschedule from the field
- Completed visits flow to billing
Plan the route
Learn more
FAQ
Common questions
Answers about FieldRobin features, AI, and plans.
What does FieldRobin do?
FieldRobin helps service businesses manage customers, jobs, schedules, estimates, invoices, payments, and follow-up in one workspace.
Can I add chat or a form to my website?
Add Customer Chat for visitor questions and service requests, or embed a Website Form to collect job details. Chat can answer from sources you approve when enabled. Forms collect requests; they do not confirm appointments.
Can I use FieldRobin on my phone?
Yes. Use FieldRobin in your phone's browser. Create your account and manage your subscription on the web.
Can I send invoices from FieldRobin?
Yes. Create an invoice from a job, send a payment link, and set payment reminders.
Can FieldRobin send review requests?
Yes. Set up Google review requests after completed jobs and review the message before it goes out.
How are Ask AI, AI agents, and Customer Chat different?
Ask AI answers signed-in team members' questions about records they can access. AI agents run a task you choose and show proposed actions for review. Customer Chat serves website visitors and can answer from approved sources when enabled.
Does FieldRobin have a free plan?
Yes. Free includes jobs, customer records, and invoices within plan limits. Pro is $29/month and Team is $79/month. Paid plans start with a 14-day trial and do not require a card. See pricing for current details.
How many people can use Team?
Team supports up to five members across three businesses. Contact FieldRobin to discuss larger teams.
Can the AI agent book an appointment?
No. It can answer from approved business information and receive a service request. Your team reviews the request and confirms next steps. Chat does not confirm availability or book appointments.
What does the agent use to answer?
It uses current FAQ and reviewed website sources that the business approves and confirms it has the right to use. If those sources do not support an answer, the agent can say it cannot answer.
Can my team reply to visitors too?
Yes. Your team can open the conversation in FieldRobin, take it over, and reply directly to the visitor.
Give website visitors a useful next step
Answer website questions with AI, receive service requests, and continue the conversation yourself in FieldRobin.
No credit card required to start. Cancel anytime.