When to Send a Review Request After a Service Job
Learn when a home-service business should send a review request and when it should pause the request.
Direct answer
Send a review request after the job is complete and the customer has a clear reason to feel the work is finished. Do not send it when the job has an open complaint, missing work, or an unpaid dispute.
Use a clear trigger
Tie the request to a real job event, not to an old contact list.
Steps
- Mark the job complete.
- Check for an open complaint or service issue.
- Wait until the customer has the result or next instruction.
- Send a short request with the correct review link.
- Stop if the customer opts out or reports a problem.
Do not use a review request when
Pause the workflow when the customer needs service recovery.
- A complaint or callback is open.
- The work is incomplete or a safety issue is reported.
- A refund or payment dispute is active.
- The customer asked you not to send messages.
Keep the request specific
Name the service and thank the customer. Ask for an honest review. Do not offer a reward for a positive review. Follow the rules of the review platform.
FAQ
Should I ask for a review immediately after the job?
Ask after the work is complete and the customer can judge the result. The right time depends on the service and the customer update. Do not ask while a problem is open.
Can I automate review requests?
You can automate the draft or schedule when the job record has a clear completion event. Keep customer messages under consent and approval controls.